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Author Question: The first step in understanding a customer's experience is to develop a ____________________map. ... (Read 53 times)

ARLKQ

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on: Jun 28, 2018
The first step in understanding a customer's experience is to develop a ___________________ _map.
 Fill in the blank(s) with correct word

Question 2

Instances where the customer has direct contact with either the product or service itself or with representatives of it by a third party, such as a channel partner are known as_________________ ___.
 Fill in the blank(s) with correct word


CAPTAINAMERICA

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Reply #1 on: Jun 28, 2018
Answer to Question 1

life cycle

Answer to Question 2

touchpoints


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