Author Question: Internal business processes support which elements of a company's strategy? A) They create and ... (Read 76 times)

Coya19@aol.com · **on:** Jun 28, 2018

Internal business processes support which elements of a company's strategy?
A) They create and deliver the value proposition for customers.
B) They create and support interfirm supply chain teams.
C) Both they create and deliver the value proposition for customers and they create and support interfirm supply chain teams.
D) None of the answer choices.

Question 2

Which of the following are used in the Customer Perspective of the Balanced Scorecard to measure core customer outcome measures?
A) Market share.
B) Customer acquisition.
C) Customer retention.
D) All of the answer choices.
E) Both customer acquisition and customer retention.