Author Question: It costs about eight times more to acquire a new customer than it does to retain an existing ... (Read 94 times)

Arii_bell · **on:** Jun 28, 2018

It costs about eight times more to acquire a new customer than it does to retain an existing customer.

Indicate whether the statement is true or false

Question 2

Relationship commitment involves a partner's belief than an ongoing relationship is so important that it deserves maximum efforts to maintain it.

Indicate whether the statement is true or false