Author Question: When doing correlation analysis, all it can do it measure the degree of association; statements of ... (Read 68 times)

Sufayan.ah · **on:** Jun 28, 2018

When doing correlation analysis, all it can do it measure the degree of association; statements of causality must come from underlying knowledge and theories about the phenomena under investigation.

Indicate whether the statement is true or false

Question 2

Which of the following statements regarding customer expectations is appropriate for salespeople to remember?
a. Many relationships fail due to unmet expectations
b. The higher the customer's expectations, the better, provided the seller can meet or exceed those expectations
c. Salespeople must be able to manage their customers' expectations
d. Customer dissatisfaction is the result of unmet expectations
e. All of the above are correct