Author Question: Distinguish between a value stream and a waste stream for reverse ... (Read 104 times)

bucstennis@aim.com · **on:** Jun 28, 2018

Distinguish between a value stream and a waste stream for reverse flows.

Question 2

Susan visits the office of a local attorney to have a will drawn up. She has never hired an attorney before, but thinks that this particular attorney is doing a good job based on his professional demeanor and fancy office. Susan's hiring of the attorney is best described as a __________ purchase.
a. qualitative
b. search
c. experience
d. credence

iceage · **Reply #1 on:** Jun 28, 2018

Answer to Question 1

Materials typically flow downstream in a supply chain from raw materials sources to the ultimate consumer with value being added to the product along the way. This is value stream. Reverse flows can move back through the supply chain for a variety of reasons. The forward flow in the supply chain typically has received the most attention since it is so important in terms of customer service, revenue, and cash flow. The reverse direction has often been regarded as a necessary evil or at best a cost center that needs continual scrutiny to control and reduce.
Traditionally, reverse flows were not viewed as adding value for customers or revenue for the manufacturer or producer. In other words, product returns were viewed as a waste stream, not as a potential value stream.

Answer to Question 2

d