Predictive analytics is the level that incorporates available data to answer questions such as what, where, and when certain supply chain activities, processes, or events are happening.
Indicate whether the statement is true or false
Question 2
Jody wants to launch a CRM program as a tool that her company can use to track spending, and she tells her boss that a CRM program does not need to segment customers into different levels of loyalty nor does it need to reward certain customers. Jody is correct.
a. True
b. False
Indicate whether the statement is true or false