Discuss the major considerations for preparing a successful oral ...

[storky111]

Discuss the major considerations for preparing a successful oral report.

Question 2

Among the benefits that exceptional customer service confers on enterprises that can deliver it are:
 a. elimination of the need for measuring customer satisfaction.
  b. sustainable competitive advantage.
  c. decreased cost of customer acquisition.
  d. All of these are correct.

[Natalie4ever]

Answer to Question 1

There are three primary considerations for preparing a successful oral report. The first is advance knowledge of the audience, the second is how the presentation will be organized (e.g., when conclusions will be introduced), and the third is what kind of visual aids need development to support the presentation.

Answer to Question 2

b