When giving the oral presentation, it is recommended to use no ...

[Capo]

When giving the oral presentation, it is recommended to use no more than a quarter of the time for the formal presentation, saving the rest for questions and answers.
 a. True
  b. False
 Indicate whether the statement is true or false

Question 2

Which of the following is NOT a true statement about providing customer service in social media?
 a. Customer service in social media only works for high technology firms.
  b. Social platforms must be monitored consistently to identify customer problems.
  c. Providing customer service in social media requires a considerable amount of employee time.
  d. Companies can no longer provide excellent customer service without using social media.

[meow1234]

Answer to Question 1

False

Answer to Question 2

a

[Capo]

Excellent

[Jossy]

Gracias!