There is no risk of being led to the wrong conclusion when ...

[jessicacav]

There is no risk of being led to the wrong conclusion when reading pictograms.
 a. True
  b. False
 Indicate whether the statement is true or false

Question 2

Steps in developing a strategic customer care program include:
 a. segmentation analysis of the customer base.
  b. outsourcing parts of the customer care program.
  c. moving to service delivered entirely by human agents.
  d. All of these are correct.

[amandalm]

Answer to Question 1

False

Answer to Question 2

a