Author Question: A chart that uses symbols instead of a bar to indicate length is a variation of a bar chart called a ... (Read 128 times)

sabina · **on:** Jun 28, 2018

A chart that uses symbols instead of a bar to indicate length is a variation of a bar chart called a
a. hi-lo chart.
b. line chart.
c. stratum chart.
d. pie chart.
e. pictogram.

Question 2

A customer submits an online self-service form to complain about an issue with a product. Four hours later, he receives an email requesting that he call the company's toll-free number to talk about his issue with a service representative. The customer calls the number, navigates a phone menu tree, and waits on hold for two minutes before being connected with a service representative, who speaks with the customer for another five minutes before resolving the complaint. According to the text, which of the following aspects of the problem resolution process is the customer most likely to be unhappy about?
a. That he had to wait on hold for more than a minute when he called the company.
b. That he had to navigate a phone menu tree when he called the company.
c. That he had to contact the company twice to get a resolution.
d. That more than one hour passed between submitting a self-service form and receiving an email.