Why is data about the United States a poor indicator of the status of the mobile web?
a. Mobile use has spread more slowly in the U.S. than in Europe and in developing countries.
b. Mobile use has spread more rapidly in the U.S. than in Europe and in developing countries.
c. Developing countries don't have widespread mobile access yet.
d. The encoding algorithms of U.S. mobile platforms are incompatible with those of the rest.
Question 2
It is important to provide customers with multiple channels for obtaining customer service that ends with a live person if the situation warrants.
Indicate whether the statement is true or false
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