Author Question: Digital disruption occurs when new digital technologies affect the value proposition of existing ... (Read 252 times)

LaDunn · **on:** Jun 28, 2018

Digital disruption occurs when new digital technologies affect the value proposition of existing goods and services.
a. True
b. False
Indicate whether the statement is true or false

Question 2

Which of the following is not a true statement about providing customer service in social media?
a. Customer service in social media only works for high technology firms.
b. Social platforms must be monitored consistency to identify customer problems.
c. Providing customer service in social media requires a considerable amount of employee time.