Author Question: Discuss how consumer miscomprehension can occur and what marketing communicators can do to avoid ... (Read 27 times)

skymedlock

  • Hero Member
  • *****
  • Posts: 561
Discuss how consumer miscomprehension can occur and what marketing communicators can do to avoid it.

Question 2

The value proposition is an important marketing concept. Explain the concept and give an example of how an Internet business creates value for customers.



ergserg

  • Sr. Member
  • ****
  • Posts: 338
Answer to Question 1

People sometimes misinterpret or miscomprehend messages so as to make them more consistent with their existing beliefs or expectations. Miscomprehension of marcom messages occurs primarily for three reasons: (1) messages are themselves sometimes misleading or unclear, (2) consumers' are biased by their own preconceptions and thus see what they choose to see, and (3) processing of advertisements often takes place under time pressures and noisy circumstances. Marketing communicators cannot assume that consumers interpret messages in the manner intended. It is for this reason that message testing (i.e., copy testing) is absolutely imperative before investing in media time and space. Repetition is also important to assure that most viewers/readers eventually understand the marketer's intended meaning.

Answer to Question 2

The value proposition describes the needs that drive customer purchases and the capabilities the business has that can be used to meet those needs.

The description of Amazon's many features is one good example of creating customer value. Restaurant.com continues to add functionalities and services that provide value and thereby attract visitors.



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

Opium has influenced much of the world's most popular literature. The following authors were all opium users, of varying degrees: Lewis Carroll, Charles, Dickens, Arthur Conan Doyle, and Oscar Wilde.

Did you know?

There can actually be a 25-hour time difference between certain locations in the world. The International Date Line passes between the islands of Samoa and American Samoa. It is not a straight line, but "zig-zags" around various island chains. Therefore, Samoa and nearby islands have one date, while American Samoa and nearby islands are one day behind. Daylight saving time is used in some islands, but not in others—further shifting the hours out of sync with natural time.

Did you know?

The Food and Drug Administration has approved Risperdal, an adult antipsychotic drug, for the symptomatic treatment of irritability in children and adolescents with autism. The approval is the first for the use of a drug to treat behaviors associated with autism in children. These behaviors are included under the general heading of irritability and include aggression, deliberate self-injury, and temper tantrums.

Did you know?

There are major differences in the metabolism of morphine and the illegal drug heroin. Morphine mostly produces its CNS effects through m-receptors, and at k- and d-receptors. Heroin has a slight affinity for opiate receptors. Most of its actions are due to metabolism to active metabolites (6-acetylmorphine, morphine, and morphine-6-glucuronide).

Did you know?

To maintain good kidney function, you should drink at least 3 quarts of water daily. Water dilutes urine and helps prevent concentrations of salts and minerals that can lead to kidney stone formation. Chronic dehydration is a major contributor to the development of kidney stones.

For a complete list of videos, visit our video library