Author Question: When a salesperson disputes a doubt raised by the customer and offers solid reasons for the dispute, ... (Read 67 times)

newyorker26

  • Hero Member
  • *****
  • Posts: 536
When a salesperson disputes a doubt raised by the customer and offers solid reasons for the dispute, the salesperson is in the _____ phase of personal selling.
 a. close
  b. approach
  c. handling objections
  d. prospecting
  e. preapproach

Question 2

In a sales presentation, Jerry asks the prospect, How much would you save if our company could help you reduce errors by 75? Jerry is using a _____ question in the SPIN method.
 a. situation questions
  b. problem questions
  c. implication questions
  d. need-payoff questions
  e. financing questions



s.meritte

  • Sr. Member
  • ****
  • Posts: 306
Answer to Question 1

c

Answer to Question 2

d



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

About 60% of newborn infants in the United States are jaundiced; that is, they look yellow. Kernicterus is a form of brain damage caused by excessive jaundice. When babies begin to be affected by excessive jaundice and begin to have brain damage, they become excessively lethargic.

Did you know?

Egg cells are about the size of a grain of sand. They are formed inside of a female's ovaries before she is even born.

Did you know?

Anti-aging claims should not ever be believed. There is no supplement, medication, or any other substance that has been proven to slow or stop the aging process.

Did you know?

Certain rare plants containing cyanide include apricot pits and a type of potato called cassava. Fortunately, only chronic or massive ingestion of any of these plants can lead to serious poisoning.

Did you know?

Congestive heart failure is a serious disorder that carries a reduced life expectancy. Heart failure is usually a chronic illness, and it may worsen with infection or other physical stressors.

For a complete list of videos, visit our video library