« previous next »

Author Question: Matt was so excited He finally had the chance to demonstrate the Capstone Capital Cooker to the ... (Read 73 times)

ARLKQ

  • Hero Member
  • *****
  • Posts: 571
on: Jun 29, 2018
Matt was so excited He finally had the chance to demonstrate the Capstone Capital Cooker to the president and CEO of a large corporation. The presentation was going well (Matt had practiced it many times), and the president and CEO appeared to be very interested. Matt plugged the cooker in, set the chicken on the grill, and said, I sure hope everyone's hungry. You won't be able to resist this dish after I've finished
 
  As Matt continued to review the benefits of the product, he noticed the grill was taking longer than usual to heat up. He commented on the weather while he checked the electrical outlet. It was then that he noticed sparks and smoke coming from inside the electric grill mechanism.
 
  Matt was taken completely by surprisehe had never anticipated that the product might fail. He wondered to himself, What in the world should I do now?
 
  How should Matt address the customer's concern about the product quality?

Question 2

Matt was so excited He finally had the chance to demonstrate the Capstone Capital Cooker to the president and CEO of a large corporation. The presentation was going well (Matt had practiced it many times), and the president and CEO appeared to be very interested. Matt plugged the cooker in, set the chicken on the grill, and said, I sure hope everyone's hungry. You won't be able to resist this dish after I've finished
 
  As Matt continued to review the benefits of the product, he noticed the grill was taking longer than usual to heat up. He commented on the weather while he checked the electrical outlet. It was then that he noticed sparks and smoke coming from inside the electric grill mechanism.
 
  Matt was taken completely by surprisehe had never anticipated that the product might fail. He wondered to himself, What in the world should I do now?
 
  Is there anything Matt could have done prior to his sales presentation that might have averted the product malfunction?


wtf444

  • Sr. Member
  • ****
  • Posts: 314
Reply #1 on: Jun 29, 2018
Answer to Question 1

This might be a tricky issue and may require additional time and sales calls. Matt might want to refer to the company's quality control experts (maybe even bring them in on the sales call) and discuss the unlikelihood of product failure and the measures that are in place to prevent similar mishaps. He also may want to offer the CEO a product sample to take home and try on a regular basis as a way of reassuring him that the product malfunction was an exceptional incident. While the incident is unfortunate and embarrassing, in reality, nothing is perfect and things happenPower Point slides malfunction, weather delays important shipments, and products occasionally don't work as expected. A sense of humor and humility will probably go a long way in this case.

Answer to Question 2

Matt probably should have arrived in enough time to test the product and confirm that everything was working correctly. He could have even cooked food during the test and offered it as hors d'oeuvres while he was making the sales pitch.

In addition, Matt probably should always keep a spare product available just in case of product malfunctions.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

Pubic lice (crabs) are usually spread through sexual contact. You cannot catch them by using a public toilet.

Did you know?

Looking at the sun may not only cause headache and distort your vision temporarily, but it can also cause permanent eye damage. Any exposure to sunlight adds to the cumulative effects of ultraviolet (UV) radiation on your eyes. UV exposure has been linked to eye disorders such as macular degeneration, solar retinitis, and corneal dystrophies.

Did you know?

Oliver Wendell Holmes is credited with introducing the words "anesthesia" and "anesthetic" into the English language in 1846.

Did you know?

Many people have small pouches in their colons that bulge outward through weak spots. Each pouch is called a diverticulum. About 10% of Americans older than age 40 years have diverticulosis, which, when the pouches become infected or inflamed, is called diverticulitis. The main cause of diverticular disease is a low-fiber diet.

Did you know?

Giardia is one of the most common intestinal parasites worldwide, and infects up to 20% of the world population, mostly in poorer countries with inadequate sanitation. Infections are most common in children, though chronic Giardia is more common in adults.

Cavalier King Charles Spaniels demonstrate with-breed variation. Cavalier King Charles Spaniels demonstrate with-breed variation.
The original Magdeburg hemispheres (lower left) used to demonstrate Otto von Guericke's vacuum The original Magdeburg hemispheres (lower left) used to demonstrate Otto von Guericke's vacuum
The recent mass upheavals in Tunisia, Egypt, Libya, Yemen, and Syria gave political scientists a cha The recent mass upheavals in Tunisia, Egypt, Libya, Yemen, and Syria gave political scientists a cha
Demonstrate the Application of Triangular, Figure-Eight, and Tubular Bandages Demonstrate the Application of Triangular, Figure-Eight, and Tubular Bandages
Here’s how you can demonstrate sampling error Here’s how you can demonstrate sampling error
When operating your own business, it is wise to know your cost of capital and that of the ... When operating your own business, it is wise to know your cost of capital and that of the ...
Video: Fetal Development of the Cardiovascular System

For a complete list of videos, visit our video library