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Author Question: Which aspects of advertising are legal but fall into an ethical gray area, making them almost ... (Read 49 times)

tiara099

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on: Jun 29, 2018
Which aspects of advertising are legal but fall into an ethical gray area, making them almost impossible to legislate against?
 a. Disclaimers
  b. Emotional appeals
  c. Testimonials
  d. Contests and sweepstakes

Question 2

Service management should strive to create a service climate that is conducive to a positive customer experience through employees' _______________ .
 Fill in the blank(s) with correct word


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gcook

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Reply #1 on: Jun 29, 2018
Answer to Question 1

b

Answer to Question 2

Emotional Labor


tiara099

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Reply 2 on: Jun 29, 2018
Great answer, keep it coming :)

scottmt

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Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

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