Consumer and industry groups are free to make attempts at shaping ...

[audie]

Consumer and industry groups are free to make attempts at shaping and restricting the advertising process, but in reality have little voice or power compared to the federal government.
 a. True
  b. False
 Indicate whether the statement is true or false

Question 2

A(n) ______________ is a chronologically ordered representation of the steps that compose the service performance from a _______________ point-of-view.
 Fill in the blank(s) with correct word

[Kimmy]

Answer to Question 1

False

Answer to Question 2

Service Script, Customer's

[audie]

Thanks for the timely response, appreciate it

[jackie]

Great answer, keep it coming