In today's age of Web 2.0,: a. companies find consumers primarily ...

[Yi-Chen]

In today's age of Web 2.0,:
 a. companies find consumers primarily through mass exposure.
  b. firms have replaced all pull strategies with push strategies.
  c. consumers have much lesser access to information.
  d. consumers can communicate with each other.

Question 2

The key for any service organization is to strike a balance between capacity and demand.
 
 Indicate whether the statement is true or false

[Alyson.hiatt@yahoo.com]

Answer to Question 1

d

Answer to Question 2

T

[Yi-Chen]

Gracias!

[pangili4]

Excellent