Author Question: In today's age of Web 2.0,: a. companies find consumers primarily through mass exposure. b. firms ... (Read 11 times)

Yi-Chen · **on:** Jun 29, 2018

In today's age of Web 2.0,:
a. companies find consumers primarily through mass exposure.
b. firms have replaced all pull strategies with push strategies.
c. consumers have much lesser access to information.
d. consumers can communicate with each other.

Question 2

The key for any service organization is to strike a balance between capacity and demand.

Indicate whether the statement is true or false