Service organizations that standardize their backstage activities ...

[2125004343]

Service organizations that standardize their backstage activities in global markets tend to generate __________ predictability and ________ control over the service delivery process.
 a. greater; greater
  b. greater; less
  c. the same; the same
  d. less; greater
  e. less; less

Question 2

Why is the final stage of the franchisor-franchisee relationship cycle called Decline or Development?
 a. the business may decline or continue to grow and prosper, and the relationship will mirror that decline or growth.
  b. the relationship will go through both of these stages simultaneously.
  c. the relationship will go through both of these phases quickly.
  d. independent of the direction in which the business is headed, the relationship will either decline or grow during this phase.

[Koolkid240]

Answer to Question 1

a

Answer to Question 2

A. The final phase of a franchisor-franchisee relationship often involves the decline of the business and may lead to the franchisee seeking termination of any contractual obligations. Alternatively, in the final phase, the franchisee may develop a stronger relationship and seal the bond with the franchisor as the business continues to grow and prosper.

[2125004343]

Gracias!

[peter]

TYSM