Which of the following activities should a service organization consider using to maximize the productivity of its employees?
a. The service organization should challenge its employees to operate at the maximum end of the discretionary effort scale.
b. The service organization should institute a program of internal marketing.
c. The service organization should consider ways of harnessing technology to facilitate workers' appointed tasks.
d. All of these activities should be considered by service organizations that want to maximize employee productivity.
e. None of these activities should be considered by service organizations that want to maximize employee productivity.
Question 2
One of the more interesting ratios for franchising is the Location Selection Ratio or Sales/Costs ratio. Which of the following ratios would be ranked the best?
a.
b.
c. 1
d. all of the above are desirable ratios
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