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Author Question: Which of the following service organization directives is NOT required for increasing the likelihood ... (Read 19 times)

bobthebuilder

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on: Jun 29, 2018
Which of the following service organization directives is NOT required for increasing the likelihood that a service organization's employees will be excellent performers?
 a. Hire intelligently
  b. Train intensively
  c. Monitor incessantly
  d. Reward inspirationally
  e. Acknowledge instantaneously

Question 2

Part of the motivation for a franchisor to develop a franchise system is to ensure consistency throughout the business units in the system. Which type of franchisor manual is specifically focused to this purpose?
 a. pre-opening manual
  b. site inspection manual
  c. record keeping manual
  d. communications manual


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whitcassie

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Reply #1 on: Jun 29, 2018
Answer to Question 1

e

Answer to Question 2

B. Site Inspection Manual. See Site Inspection Manual section in chapter for discussion and illustration.


bobthebuilder

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Reply 2 on: Jun 29, 2018
Thanks for the timely response, appreciate it

cpetit11

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Reply 3 on: Yesterday
Great answer, keep it coming :)

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