Which of the following approaches have not been used as a basis for classifying services?
a. The full range of specific service activities
b. The types of customers that are served
c. The type of service recipient and the nature of the service act
d. The linkages between organizations, providers, and customers.
e. All of the listed approaches have been used as a basis for classifying services.
Question 2
To properly develop a franchise system the franchisor must develop the franchise system at three different levels. Which one of the following is not one of the levels for development?
a. Operations/operational
b. Administrative
c. Home office interior design
d. Strategic
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