Second-level business practices involve which of these ...

[kodithompson]

Second-level business practices involve which of these activities?
 a. marketing and selling products
  b. managing customer information
  c. customer service
  d. all of the above

Question 2

As early as 1995, Sun Microsystems saw large savings by using digital substitution in which area?
 a. internet software distribution
  b. customer support by email
  c. web-based customer support
  d. a and b only
  e. a, b and c

[leannegxo]

Answer to Question 1

d

Answer to Question 2

e

[kodithompson]

Wow, this really help

[nothere]

Thanks for the timely response, appreciate it