In the context of brand images and personalities being threatened during a brand crisis, strong prior brand images can act as a _____.
A) disaster revival
B) risk-enhancer
C) consumer expander
D) shock-absorber
E) safety mechanism
Question 2
Which of the following was not cited in the text as a way that global demand for education has been answered with new technology?
a. Video conferencing
b. E-mail office hours
c. Online grading
d. Internet-relayed teaching materials