Which one of these is not one of the basic functions of an organization?
a. Provide a route and locus of decision making
b. Provide return on investment for all parties
c. Provide a system for reporting and communication
d. Provide a system for coordination
Question 2
Which of the following is not one of the eight key principles of total quality management?
a. Define quality in terms of customers and their requirements.
b. Inspect for quality at the end of the production line.
c. Stress objective rather than subjective analysis.
d. Strive for zero defects.
e. Make quality everyone's responsibility.
