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Author Question: Describe how the five levels of need in Maslow's Hierarchy of Needs could be met at a college ... (Read 179 times)

sam.t96

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on: Jun 29, 2018
Describe how the five levels of need in Maslow's Hierarchy of Needs could be met at a college football game.

Question 2

What is the customer service gap? Give five solid examples of personal experiences that support this concept.


nothere

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Reply #1 on: Jun 29, 2018
Answer to Question 1

physiological: food, water, and shelter provided by the stadium
security: safety at the game
social: desire to be with friends and other fans at the game
esteem: want respect for self and the team
self actualization: associate personal success with a winning team

Answer to Question 2

The customer service gap is the difference between what customers expect and what they actually get


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