Author Question: A fast-food service restaurant keeps statistics on the number of milkshakes sold per gallon of shake ... (Read 30 times)

lunatika · **on:** Jul 1, 2018

A fast-food service restaurant keeps statistics on the number of milkshakes sold per gallon of shake mix as a way of monitoring worker performance. This recordkeeping focuses on

a. authority structures. c. performance measures.
b. oligarchy. d. alienation.

Question 2

When Brittany took a job with a company after graduation she made a point of reading the company handbook very closely. In doing so Brittany was gaining insights about the _____________ of the organization.

a. the informal dimension. c. the social network.
b. the formal dimension. d. worker-generated norms.