Which of the following is the methodology used by Taylor and Bain in doing their research on Indian call centers?
a. Fieldwork in several call centers in India.
b. Semi-structured interviews with senior managers of the companies that employed Indian call center workers.
c. Group discussions that were conducted secretly with call center workers outside the workplace.
d. All of the above.
Question 2
Quoting Taylor and Bain, complete the following sentence: It is remarkable how the Indian industry not only ___________, albeit in an exaggerated form, a labor process that has proved ___________ for employers and employees alike in the west..
a. exacerbates; successful
b. improves upon; unsuccessful
c. de-centralizes; important
d. reproduces; problematical
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