John Jacob's father began working for the sanitation department after he returned from the war. During his 40 year career he worked his way up to the position of superintendent or the department. Which characteristic of a bureaucracy is illustrated by his career?
a. impersonality
b. norm of efficiency
c. clearly defined positions
d. career ladder
Question 2
Investments in literacy alone are not enough to accelerate social change in a population. Instead, they must be accompanied by
a. an educational infrastructure that includes top-notch technical training
b. social policies designed to prevent brain drain
c. strategies to reach the most segmented and marginalized parts of a population
d. efforts to guard against dropouts
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