Author Question: The work of smiling, appearing happy, or in other ways suggesting that one enjoys providing a ... (Read 49 times)

moongchi · **on:** Jul 1, 2018

The work of smiling, appearing happy, or in other ways suggesting that one enjoys providing a service is called:

a. segmented labor.
b. informal labor market.
c. worker satisfaction.
d. emotional labor.

Question 2

Margie works for a company that builds parts for cars. She is increasingly dissatisfied with her job, feeling that her supervisor offers her no opportunity to provide input about how to better perform her job. She believes that the company doesn't care about her and is just using her. Margie is experiencing:

a. autonomy.
b. alienation.
c. deskilling.
d. displacement.