Today, most bureaucratic organizations:
a. try to follow the rules and regulations exactly so that efficiency can be maximized.
b. try to create an interactive and loyal environment, and are not totally bureaucratic.
c. rarely use rules and regulations as guidelines because they tend to stifle creativity.
d. encourage employees to work to the rule..
Question 2
To refer to the pattern of norms and values that affects how business is actually carried out in an organization, sociologists use the term:
a. bureaucracy.
b. organizational culture.
c. union.
d. ritualism.
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