Non-verbal communication:
a. is instinctual.
b. is basically the same in every culture.
c. varies from culture to culture.
d. is used only when words may be misunderstood.
e. cannot be understood without special training.
Question 2
Mohammed works in a fast food restaurant. When he fills drink orders, the dispenser automatically fills the cup with ice and soft drinks and shuts itself off. This is an example of what McDonaldization principle?
a. efficiency
b. quantification and calculation
c. predictability
d. control
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