Norms:
a. are specific rules of behavior.
b. prescribe limits of acceptable behavior.
c. are agreed-upon rules of behavior.
d. are shared rules of behavior.
e. all of the above
Question 2
A hospital advertises a heart procedure that allows patients to return to work in two weeks instead of the standard six weeks following surgery. This use of numerical indicators to allow patients to evaluate the speediest recovery time represents which dimension of McDonaldization?
a. efficiency
b. quantification and calculation
c. predictability
d. control