Your boss calls you into her office. I will be reviewing your ...

[sammy]

Your boss calls you into her office. I will be reviewing your performance next week based on what we call critical incidents. These are comprised of specific outcomes important to you job. In other words, your boss will be utilizing a(n) ____.
 
  a. graphic rating form
  b. behavior-focused rating form
  c. objective measure
  d. global measure

Question 2

If an employer is using critical incidents to evaluate employee performance at a restaurant, all of the following would be examples except ____.
 
  a. listens patiently to customer complaints
  b. asks how customers are doing before taking their order
  c. returns to table after food is served to check on customers
  d. friendly customer service

[akemokai]

Answer to Question 1

ANSWER:
b

Answer to Question 2

ANSWER:
d

[sammy]

Thank you!

[akemokai]

Happy to help