The basic idea behind scientific management is that ________
a. both science and formal organizations are rational.
b. organizations benefit from employees with scientific knowledge.
c. applying scientific principles can make a business more efficient.
d. formal organizations can benefit from more hierarchy and rigidity.
Question 2
In the iron law of oligarchy, Robert Michels stated that bureaucracy always means ________
a. inefficiency.
b. the few rule the many.
c. formal rules and regulations.
d. alienation.
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