A form of organization based on explicit rules with a clear, ...

[sarasara]

A form of organization based on explicit rules with a clear, impersonal, and hierarchical authority structure:
 
  A) formal organization
   B) bureaucracy
   C) joint stock company
   D) secondary organization

Question 2

Bureaucracies often treat people with disinterest or even contempt. This negative consequence of bureaucracy is called:
 
  A) rules are rules
   B) people are jerks
   C) employee disinterest
   D) service without a smile

[vkodali]

Answer to Question 1

B

Answer to Question 2

D

[sarasara]

Great answer, keep it coming

[AngeliqueG]

Thanks for the timely response, appreciate it