Author Question: A form of organization based on explicit rules with a clear, impersonal, and hierarchical authority ... (Read 79 times)

sarasara · **on:** Jul 2, 2018

A form of organization based on explicit rules with a clear, impersonal, and hierarchical authority structure:

A) formal organization
B) bureaucracy
C) joint stock company
D) secondary organization

Question 2

Bureaucracies often treat people with disinterest or even contempt. This negative consequence of bureaucracy is called:

A) rules are rules
B) people are jerks
C) employee disinterest
D) service without a smile