When organizations provide services rather than make commodities, ...

[awywial]

When organizations provide services rather than make commodities, what is likely to occur?
 
  a. The level of moment-by-moment supervision will decline.
  b. The reliance on paper work to monitor tasks will increase.
  c. The level of craft production will increase.
  d. a and c above
  e. a and b above

Question 2

When an organization can be described as a utilitarian, which is likely to occur?
 
  a. The level of supervision will increase
  b. The level of supervision will decline.
  c. The level of pride in workmanship will increase.
  d. The level of commitment to the organization will increase

[amit]

Answer to Question 1

e. a and b above

Answer to Question 2

a. The level of supervision will increase