Kriss enters a haunted house for the first time, and it is so dark that she can't see a thing. Kriss will probably have trouble navigating because she lacks a ____ of the haunted house.
a. cognitive map
b. concept
c. schema
d. mental model
Question 2
To understand the sequence of commands necessary to edit, save, and retrieve a computer file, people may use a ____ that consists of propositions such as Pressing the F10 key stores the file in a place on the disk, Each file must have its own name, and so on.
a. cognitive map
b. mental model
c. schema
d. representation