Answer to Question 1ANSWER: Burnout occurs in jobs where there is some combination of insufficient support, long hours, high
caseloads, burdensome paperwork, and a long-term degradation of energy and spirit. Secondary
Traumatic Stress is the second-hand exposure to traumatic events
Answer to Question 2ANSWER: Positive Stress short-lived adverse experiences that result from events such as starting a new job;
Tolerable Stress adverse experiences that are more intense, but still of relatively short duration such as
death of a loved one; Toxic Stress intense adverse experiences sustained over a long period of time