An important goal of training service workers is to a. ...

[justinmsk]

An important goal of training service workers is to
 
  a. establish agreement with management objectives.
  b. inform workers of their fringe benefits.
  c. develop rapport with co-workers.
  d. identify leadership potential among workers.
  e. routinize interactions with customers.

Question 2

State-corporate crime has all of the following useful characteristics EXCEPT
 
  a. Refutes the notion that organizational deviance is a discreet act by highlighting relationships between social institutions.
  b. By embracing the relational character of the state, it demonstrates how horizontal interactions between political and economic institutions contain the potential for illegal and social injurious actions to occur.
  c. Assumes that both the state and corporation always have similar means and goals.
  d. Allows for consideration of vertical relationships between different levels of organizational action: political, economic, etc.

[jjorrostieta]

Answer to Question 1

e

Answer to Question 2

C

[justinmsk]

Thanks for the timely response, appreciate it

[tkempin]

Gracias!