You have just asked an 89-year-old man what happened that caused ...

[abern]

You have just asked an 89-year-old man what happened that caused his wife to call 911. He does not answer immediately. The first thing you should do is:
 
  A) raise your voice and repeat your question.
  B) ask his wife what happened.
  C) give him a little longer to answer.
  D) ask him if he has a hearing aid.

Question 2

The goal of _______ is to bring an organized approach to dealing with incidents in a fast and efficient manner.
 
  Fill in the blank(s) with the appropriate word(s).

[scrocafella]

Answer to Question 1

C

Answer to Question 2

ICS

[abern]

TYSM

[vickyvicksss]

Gracias!