How much of the account inquiry cost will be assigned to ...

[ssal]

How much of the account inquiry cost will be assigned to Department A?
 
  Premium Company provides the following ABC costing information:
 
  Activities Total Costs Activity-cost drivers
  Account inquiry 200,000 10,000 hours
  Account billing 140,000 4,000,000 lines
  Account verification accounts 75,000 40,000 accounts
  Correspondence letters  25,000 4,000 letters
   Total costs 440,000
 
  The above activities are used by Departments A and B as follows:
 
   Department A Department B
  Account inquiry hours 2,500 hours 4,000 hours
  Account billing lines 400,000 lines 250,000 lines
  Account verification accounts 10,000 accounts 8,000 accounts
  Correspondence letters 1,200 letters 1,600 letters
 
  A) 50,000
  B) 200,000
  C) 60,000
  D) 80,000

Question 2

______________________________ software builds and maintains an organization's customer-related database.
 Fill in the blank(s) with correct word

[elizabethrperez]

Answer to Question 1

Answer: A

Answer to Question 2

Customer relationship management (CRM)
CRM
Customer relationship management

[ssal]

Great answer, keep it coming

[debra928]

Excellent