An advantage of the use of rules, policies and procedures for ...

[Mr3Hunna]

An advantage of the use of rules, policies and procedures for control is that they are impersonal. What does that mean?
 
  A. No one knows who created them.
   B. No one can ever dislike them.
   C. They do not appear to be directed at any one individual.
   D. No one knows why they were created.

Question 2

When a manager observes the same problem behavior among three or four staff members:
 
  A. It requires adding a new rule or policy.
  B. It is a problem of those individuals, and they should be confronted directly.
  C. It is probably caused by the influence of the larger work group.
  D. It may be a systemic problem, rather than one that is the fault of the staff members.

[mammy1697]

Answer to Question 1

C

Answer to Question 2

D