Author Question: When staff members focus primarily on compliance with an organization's policy manual and fail to ... (Read 222 times)

BRWH · **on:** Jul 6, 2018

When staff members focus primarily on compliance with an organization's policy manual and fail to retain a focus on the goal of effective client services, this is an example of:

A. Goal disorientation.
B. Goal rejection.
C. Means-end displacement.
D. Goal achievement.

Question 2

Why do many social agencies (particularly public ones) tend to use bureaucratic approaches to management?

A. They adapt well to the changing needs of clients.
B. They help to protect the organization from attacks from a hostile task environment.
C. They promote the growth of professionalism.
D. They result in low staff turnover.