After a particularly trying week, Jean reflected that her staff ...

[Marty]

After a particularly trying week, Jean reflected that her staff had no sooner resolved
  one crisis than another erupted. She realized that this reactive pattern had become
  the norm since Jack became manager.
 
  What is the best way for Jean to address the
  situation?
  A. Discuss with Jack how being proactive advances his value of being able to
  respond quickly in an emergency.
  B. Point out to Jack that the department has become less efficient under his
  management
  C. Recognize that Jack is unlikely to change and request more staff.
  D. Organize training in crisis response management for all staff.

Question 2

Ms. Thomas, a recently divorced and overwhelmed mother and her children meet
  with Jake, the clinician, to focus on parenting problems. What would indicate to
  Jake's supervisor that Jake has been inducted into the family system?
 
  A. Jake is telling the children how they need to respect their mother.
  B. The family has missed the past two appointments.
  C. Ms. Thomas has learned to rely on Brian's advice.
  D. Ms. Thomas is talking more about her relationship with her father.

[mathjasmine]

Answer to Question 1

A

Answer to Question 2

A