Refer to Additional Case 4.3. Which of the following is a true statement about older workers that management should consider?
A) Older workers tend to be less motivated as they age, so they require more training and supervision than younger workers.
B) Older workers have knowledge that can benefit younger workers, so mentoring programs can improve the firm's success.
C) Older workers have similar communication styles and work habits as younger workers, so the two groups have few conflicts.
D) Older workers are absent from work more often than younger workers because of illness, which can be costly for the firm.
Question 2
Overhead is another term for ________.
A) Seed capital
B) Net costs
C) Fixed operating costs
D) Management
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