Which of the following is true about technology innovation in service businesses?
a. service businesses have less joint activity between companies and their customers
b. goals are more difficult to measure in service organizations
c. service businesses have outputs that can be maintained in inventory
d. all of the above are true concerning technology innovation in service businesses
Question 2
What is a reason why you may choose secrecy as a strategy?
a. trade secrets offer a shorter time horizon of protection
b. don't want to risk the independent discovery and exploitation of your invention
c. you have a product for which secrecy is particularly effective
d. don't want to adopt secrecy policies
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