Author Question: Which term refers to an organization-wide approach to improving the quality of all the processes ... (Read 73 times)

Chloeellawright · **on:** Jul 6, 2018

Which term refers to an organization-wide approach to improving the quality of all the processes that lead to a final product or service?

A) Decentralization strategy
B) Total Quality Management
C) Human Resource Scorecard
D) Organizational restructuring

Question 2

You are an HR manager working for a firm that is adhering to an overall cost leadership strategy. What HR strategies would fit the strategy of the firm and help the firm gain a competitive advantage?

What will be an ideal response?

xoxo123 · **Reply #1 on:** Jul 6, 2018

Answer to Question 1

Answer: B

Answer to Question 2

Answer: The overall cost leadership strategy is aimed at gaining a competitive advantage through lower costs. Cost leadership requires aggressive construction of efficient plant facilities (which requires sustained capital investment), intense supervision of labor, vigorous pursuit of cost reductions, and tight control of distribution costs and overhead. Low-cost firms tend to emphasize structured tasks and responsibilities, products designed for easy manufacture, and the need to predict costs with minimal margin of error. The HR strategies that fit a low-cost orientation emphasize efficient, low-cost production; reinforce adherence to rational, highly structured procedures to minimize uncertainty; and discourage creativity and innovation (which may lead to costly experimentation and mistakes).