When Michelle addresses a complaint filed by an employee, she is ...

[cool]

When Michelle addresses a complaint filed by an employee, she is performing which management role?
 
  A) resource allocator
  B) disturbance handler
  C) liaison
  D) figurehead

Question 2

When Michelle meets with the section managers to brief them on the concerns of the city officials, which management role is she performing?
 
  A) disseminator
  B) liaison
  C) disturbance handler
  D) negotiator

[kjohnson]

Answer to Question 1

Answer: B
Explanation: A complaint is clearly a type of disturbance, so in addressing an employee's complaint, Michelle is functioning as a disturbance handler. None of the other rolesresource allocator, liaison, or figureheadinvolve addressing problems directly or fixing situations, so the correct choice here is disturbance handler.

Answer to Question 2

Answer: A
Explanation: Michelle's meeting with the section managers is one in which she is dispensing information or functioning as a disseminator. Michelle is connecting with others here, but she is not a liaison because she is connecting within the organization, not outside of it. Michelle is neither addressing a problem nor mediating between parties so she is not functioning in the role of disturbance handler or negotiator.