Answer to Question 1
Answer: A
Explanation: A) Correct. During forming, the team is faced with the need to become acquainted with its members, its purpose, and its boundaries. Relationships must be formed and trust established. Clarity of direction is needed from team leaders.
B) Incorrect. These questions have already been answered or are in process. During norming, the team is faced with creating cohesion and unity, differentiating roles, identifying expectations for members, and enhancing commitment.
C) Incorrect. During storming, the team is faced with disagreements, counterdependence, and the need to manage conflict. Challenges include violations of team norms and expectations and overcoming groupthink. Focusing on process improvement, recognizing team achievement, and fostering win/win relationships are needed from team leaders. Expectations are already set.
D) Incorrect. During performing, the team is faced with the need for continuous improvement, innovation, speed, and capitalizing on core competencies. Sponsoring team members' new ideas, orchestrating their implementation, and fostering extraordinary performance are needed from the team leaders. Expectations are already set.
Answer to Question 2
Answer: B
Explanation: A) Incorrect. During forming, the team is faced with the need to become acquainted with its members, its purpose, and its boundaries. Relationships must be formed and trust established. Clarity of direction is needed from team leaders.
B) Correct. During norming, the team is faced with creating cohesion and unity, differentiating roles, identifying expectations for members, and enhancing commitment. Providing supportive feedback and fostering commitment to a vision are needed from team leaders.
C) Incorrect. During storming, the team is faced with disagreements, counterdependence, and the need to manage conflict. Challenges include violations of team norms and expectations and overcoming groupthink. Focusing on process improvement, recognizing team achievement, and fostering win/win relationships are needed from team leaders.
D) Incorrect. During performing, the team is faced with the need for continuous improvement, innovation, speed, and capitalizing on core competencies. Sponsoring team members' new ideas, orchestrating their implementation, and fostering extraordinary performance are needed from the team leaders.
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